Patient Advice and Liaison Service (PALS)

PALS - When you need advice, have concerns, or don’t know where to turn.

PALS is designed as a means of providing on the spot help for patients within
the Heart of Birmingham PCT area.

Provide information to patients, carers and their families about health and health services locally and put patients in contact with relevant voluntary organisations and statutory bodies.
Where possible, resolve problems and concerns quickly, before they turn into complaints.
Inform people of the complaints procedure and put them in touch with the Trust’s Complaints Service or ICAS (Independent Complaints and Advocacy Service) when they wish to complain formally.
Listen to concerns, suggestions and queries.

You can contact us by phone or email; we will listen and offer advice on the best way to resolve your concerns.

PALS is a confidential and discreet service.

PALS is available between 9.00—5.00 p.m Monday to Friday. An answering machine is available outside office hours.

Tel : 0121 255 0707

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

This is an English Speaking Service. If English is not your first language you may want to have someone with you to assist you when you call.

PALS leaflets in multiple languages